FAQ

Shipping

Where do you ship?

We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

How much does shipping cost?

Shipping is free on every order. There are no hidden shipping fees or minimum purchase requirements.

How long does delivery take?

Orders are typically prepared and dispatched within 1 business day after payment has been confirmed. Once shipped, delivery generally takes 4–6 business days. Most customers can expect to receive their order within approximately 5–7 business days from the date of purchase.

What is your order cut-off time?

Orders placed during our regular business hours are generally processed within 1 business day. Orders received on weekends or U.S. federal holidays will be processed on the next business day.

Which shipping carrier do you use?

We use reliable shipping carriers to deliver our orders. Once your package has been dispatched, you will receive tracking information by email when available.

How can I track my order?

After your order has been shipped, we will send you a confirmation email containing your tracking information. You can use the tracking number to follow your package through the carrier's tracking system.

If you have not received your tracking email, please check your spam or junk folder before contacting our support team.

My order hasn't arrived. What should I do?

If your package has not arrived within the expected delivery timeframe, please contact us at contact@capmasters.shop. We will review the shipment status and help you resolve the issue.

Do you ship to PO Boxes?

Yes. We can ship to PO Box addresses where the selected shipping service supports delivery to PO Boxes.

I entered the wrong shipping address. Can I change it?

Please review your shipping address carefully before placing your order. If you notice an error after placing your order, contact us as soon as possible at contact@capmasters.shop.

We will do our best to help, but once an order has been shipped or handed to the carrier, we may not be able to change or redirect the delivery address. Cap Masters is not responsible for delays or delivery problems caused by incorrect or incomplete address information provided during checkout.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of receiving your order. Returned items must be unused, unworn, and in their original condition.

Please contact us before sending an item back so that our team can provide the appropriate return instructions.

How do I request a return?

To request a return, email us at contact@capmasters.shop with your order number, the item you would like to return, and the reason for your return.

Our customer support team will review your request and provide you with the next steps.

Who pays for return shipping?

We offer free return shipping for eligible returns. Cap Masters does not charge restocking fees.

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible so we can review the issue and arrange an appropriate solution.

My item arrived damaged. What should I do?

Please contact us at contact@capmasters.shop as soon as possible after delivery. Include your order number, a description of the problem, and clear photos of the product and its packaging if possible.

We will review the issue and work with you to provide an appropriate solution, such as a replacement or refund when applicable.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you by email about the status of your refund.

If your return is approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

I haven't received my refund yet.

If you have been notified that your refund was processed but it has not appeared in your account, please first check with your bank or payment provider, as processing times can vary.

If you still need assistance, contact us at contact@capmasters.shop and we will be happy to help.

Payments

Which payment methods do you accept?

We accept the payment methods displayed at checkout, which may include:

Visa

Mastercard

American Express

Discover

Diners Club

Apple Pay

The available payment methods may vary depending on your device, location, or checkout conditions.

Contact Us

If you have any questions about your order, shipping, returns, refunds, or our products, please contact us:

Cap Masters

1007 W 3rd Ave Apt 118
Indianola, IA 50125
United States

Email: contact@capmasters.shop

Phone: +1 (310) 814-9443

Website: capmasters.shop

Our customer support team is available 24/7 to assist you.