Privacy Policy

Last updated: September 13, 2026

Cap Masters operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and reliable shopping experience (the "Services"). Cap Masters is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details. Payment information may be processed securely by third-party payment providers.

• Account information including your username, password, preferences, and settings, where applicable.

• Transaction information including the products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us including information you provide when contacting customer support or communicating with us about an order or other matter.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our website or services, and through cookies and similar technologies.

• From our service providers, including when we engage them to provide technology, payment processing, shipping, customer support, analytics, or other services on our behalf.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide our Services, process payments, fulfill orders, arrange shipping, process returns and exchanges, communicate with you about your orders, remember your preferences, provide customer support, and improve your shopping experience.

• Marketing and Advertising. Where permitted by law and where applicable, we may use your personal information to send marketing, advertising, and promotional communications by email or other permitted methods. You may opt out of promotional communications at any time.

• Security and Fraud Prevention. We use personal information to help authenticate accounts, provide a secure shopping and payment experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and users.

• Communicating with You. We use your personal information to respond to questions, provide customer support, communicate about orders, and maintain our business relationship with you.

• Legal Reasons. We may use personal information to comply with applicable laws, respond to valid legal requests from law enforcement or government authorities, resolve disputes, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. Such circumstances may include:

• With Shopify, payment processors, shipping providers, technology providers, customer support providers, analytics providers, fulfillment services, and other third parties that perform services on our behalf.

• With business and marketing partners where necessary to provide marketing services, advertising, analytics, or other business functions. These third parties may process your information according to their own privacy policies.

• When you direct, request, or consent to the disclosure of certain information, such as when you request that an order be shipped to you or use certain third-party services or integrations.

• With affiliates or other companies within our corporate group, where applicable.

• In connection with a business transaction such as a merger, acquisition, sale of assets, bankruptcy, or similar transaction.

• When necessary to comply with legal obligations, respond to lawful requests, enforce applicable terms or policies, or protect the Services, our rights, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside in order to provide and improve the Services.

To learn more about how Shopify handles personal information and the privacy rights that may be available to you, you can review the Shopify Consumer Privacy Policy through Shopify's official website.

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's privacy tools.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by Cap Masters, you should review their privacy and security policies and other terms and conditions.

Cap Masters does not control and is not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms. The inclusion of third-party links on our website does not necessarily imply endorsement of the content, owners, or operators of those websites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the information provided below and request that the information be deleted.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age as those terms may be defined under applicable privacy laws.

Security and Retention of Your Information

We take reasonable measures to protect the personal information we collect and process. However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be completely secure while in transit. We recommend that you avoid using unsecured channels to send sensitive or confidential information.

We retain personal information for as long as reasonably necessary depending on factors such as whether the information is needed to provide our Services, maintain an account, process transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may be subject to certain limitations and exceptions under applicable law.

• Right to Access / Know. You may have the right to request access to personal information we hold about you.

• Right to Delete. You may have the right to request deletion of personal information we maintain about you.

• Right to Correct. You may have the right to request correction of inaccurate personal information.

• Right of Portability. In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another organization.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside and applicable law, you may have the right to opt out of certain forms of personal information sharing or processing for targeted advertising.

• Managing Communication Preferences. If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in the email. Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your orders, account, or other necessary transactions.

You may exercise applicable privacy rights by contacting us using the contact information provided below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may also designate an authorized agent to submit a privacy request on your behalf. We may require appropriate verification that the agent has been authorized to act for you.

We will respond to valid privacy requests within the time required by applicable law.

Complaints

If you have concerns or complaints about how we collect, use, or process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to submit a complaint to the appropriate data protection or privacy authority in your jurisdiction.

International Transfers

Although Cap Masters primarily serves customers in the United States, personal information may be transferred, stored, or processed in countries other than the country where you reside.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual or other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date. Where required by law, we may also provide additional notice regarding material changes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

Cap Masters

Email: contact@capmasters.shop

Phone: +1 (310) 814-9443

Business Address:
1007 W 3rd Ave Apt 118
Indianola, IA 50125
United States

Customer Support: Available 24/7