Refund Policy

At Cap Masters, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below before requesting a return.

Your Right to Return

You may request a return within 30 days of receiving your order.

After the 30-day return period has ended, we may only accept a return if the product is defective, damaged during delivery, or you received an incorrect item.

Return Eligibility

To qualify for a return, the product must be unused, unworn, and in the same condition in which it was delivered.

The item should be returned with its original packaging and any accessories or documentation that were included with the order, when applicable.

Please contact us before sending your item back and wait for our return instructions.

Returns that do not meet the eligibility requirements may be declined.

Items That Cannot Be Returned

We may not accept returns for products that have been used, worn, damaged, altered, or misused after delivery.

Returns sent without contacting us first may also be refused or may take longer to process.

Return requests made more than 30 days after delivery may not be accepted unless the item is defective, damaged during delivery, or incorrect.

How to Request a Return

To begin a return, please email contact@capmasters.shop and provide your order number, the product you would like to return, and the reason for your return.

Our customer support team will provide you with the necessary return instructions and return address.

Please do not send an item back before contacting us, as returns sent without prior instructions may not be processed correctly.

Return Shipping Costs

Standard Returns

Cap Masters provides free return shipping for eligible returns within the 30-day return period.

There is no restocking fee for eligible returns.

Once we receive and inspect the returned item, we will process the applicable refund according to this policy.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and, when possible, clear photos showing the product and its packaging. This helps us review the issue and provide the appropriate solution.

If the issue is confirmed to be our responsibility, we will provide a suitable resolution, which may include a replacement or a full refund. Return shipping will be provided at no cost to you when a return is required.

Exchanges

We may accept exchanges for eligible products within 30 days of delivery, subject to product availability and the return eligibility requirements.

If the requested replacement is unavailable, we may offer a refund instead.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for us to process an approved refund. After the refund has been issued, your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges, if applicable, may be non-refundable unless the return is related to an incorrect, damaged, or defective item or another issue caused by Cap Masters.

Late or Missing Refunds

If you have not received your refund after the expected processing period, first check your bank account or payment account again.

You may also contact your bank or payment card provider, as processing times can vary.

If you still cannot locate the refund, please contact us at contact@capmasters.shop, and we will help investigate the issue.

No Final Sale Items

Cap Masters does not designate any products as final sale. Eligible purchases may be returned within the applicable 30-day return period, subject to the conditions described in this policy.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us.

Cap Masters

Email: contact@capmasters.shop

Phone: +1 (310) 814-9443

Address: 1007 W 3rd Ave Apt 118, Indianola, IA 50125, United States

Website: capmasters.shop

Customer Support: Available 24/7