Shipping Policy

At Cap Masters, we carefully prepare every order to help ensure your caps arrive safely and in good condition. This Shipping Policy explains where we ship, how orders are processed, and what you can expect after placing an order.

Shipping Destinations

We currently ship orders to customers throughout all 50 U.S. states.

At this time, Cap Masters does not offer international shipping.

Shipping Costs

We offer free standard shipping on every order.

There are no minimum purchase requirements for free standard shipping.

Order Processing

Orders are generally processed and prepared for shipment within 1 business day after payment has been successfully confirmed.

Orders placed on weekends or U.S. federal holidays will generally be processed on the next available business day.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Delivery Times

After your order has been processed, standard delivery typically takes 4–6 business days within the United States.

Delivery times are estimates and may vary depending on your location, the shipping carrier, weather conditions, holidays, or other circumstances outside our control.

During busy shopping periods or major sales events, carriers may experience additional delays.

Order Tracking

When tracking information is available, we will send it to the email address provided when you placed your order.

You can use the tracking information to follow the progress of your shipment.

If you do not receive a shipping confirmation, please check your spam or junk folder before contacting our customer support team.

Shipping Address

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at contact@capmasters.shop. We will do our best to update the address if the order has not yet been shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Cap Masters is not responsible for delays, returned packages, or lost shipments caused by incorrect or incomplete shipping information provided at checkout.

We may ship to PO Box addresses when supported by the shipping service used for the order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@capmasters.shop and include your order number.

If the order has not yet been shipped, we will do our best to cancel it.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return according to our Refund Policy.

Missing Orders

If your order has not arrived within the expected delivery period, please contact us at contact@capmasters.shop.

We will review the available tracking information and help determine the next appropriate step.

If the carrier shows that a package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors. You may also contact the shipping carrier directly for additional delivery information.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide your order number and, when possible, clear photographs of the damaged product and its packaging.

After reviewing the information, we will work with you to determine an appropriate solution, which may include a replacement or refund when applicable.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact Cap Masters.

Cap Masters

Email: contact@capmasters.shop

Phone: +1 (310) 814-9443

Address: 1007 W 3rd Ave Apt 118, Indianola, IA 50125, United States

Website: capmasters.shop

Customer Support: Available 24/7